GenAI für E-Mail Antworten Automatisierung mit Enterprise Bot
Reduced need for L1 support for Emails by 40% with over 85% accuracy on email classification and routing
Email bot – Contact Management
Provider: Enterprise Bot
Solution / Product: Email response automation (ERA) + ChatGP
ERA is an intelligent email automation solution that uses Natural Language Processing (NLP) and Conversational AI to automate email responses without human supervision.
- Faster response speed (<2 seconds)
- Increased response accuracy (+85%)
- Increase in response rates (+40%)
- Smooth communication
Reduction of manual email routing by over 75%
“ Enterprise Bot deployed a complete on-premise solution in just 3 months for us. We are happy to say that we have expanded our collaboration to more use cases and countries. Their platform is fast, simple and delivered over 40% of automation within the first month of go live“ Martin Frick Ehemaliger COO Generali
Challenge
Generali Switzerland receives many emails meant for various different departments in several
languages. Manual email triage is very time-consuming and creates high costs.
- High cost of using highly qualified customer service staff for diverting emails
- Response times slower due to forwarding of emails from one department to the next
- All external emails in several languages received in one mailbox
- Looking for more efficient ways of managing peak time traffic
Solution/ Product
- On-premise E-Mail Bot integrated with Outlook servers
Nutzen / Benefit
- 90% accuracy
- 40% reduced need for L1 support for Emails
- Fully automated requests for green cards without human involvement
- <2sec to send emails to correct department, 24/7