Implementation of a digital citizen platform for the city of Geneva

Implementation of a digital citizen platform for the City of Geneva based on ServiceNow for the areas of sport, social affairs and culture. This project is part of a larger initiative with the aim of digitising as many citizen contacts as possible with ServiceNow and thus making them faster, simpler and more transparent.
Co-browsing / Collaboration – Contact management
Provider: Swisscom
Solution/product: ServiceNow

Implementation of a digital citizen platform for the city of Geneva

Challenge

The administration of sports funding for associations in the city of Geneva used to be a time-consuming and complicated process. Manual applications and a lack of transparency in processing led to delays and frustration for the associations. There was an urgent need for a digital solution to simplify this process and make it more efficient.

Benefit

Digital administration of these association applications offers numerous advantages over conventional, manual procedures:

  • Time saving: digital applications can be submitted quickly and easily online, without the need to submit physical documents or attend face-to-face appointments.
  • Transparency: The digital process allows associations to track the status of their applications in real time, reducing uncertainty and waiting times.
  • Efficiency: Automated processes and standardised procedures reduce the administrative effort and speed up processing times as well as communication between the associations and the administration.
  • Accessibility: The portal is available 24/7 so that applications can be submitted at any time and from any location.
  • Sustainability: The reduction of paperwork and physical documents contributes to a more environmentally friendly administration.

Solution

The digital application for managing sports subsidies is implemented using the ServiceNow platform. This cloud-based solution enables associations to submit their subsidy applications via a user-friendly portal. To begin with, the existing administrative processes and the areas that could be improved through digitalisation were analysed. The existing manual processes were then gradually migrated to the digital application. In addition, training sessions were organised for users to ensure a smooth transition. Continuous monitoring and feedback loops ensured that the application could be constantly improved and adapted to new requirements.