The Swiss Post: On the way to a future-proof IT infrastructure

The Swiss Post Ltd, a leading company in the postal and logistics services sector, is at a decisive turning point. In the face of constantly advancing digitalisation, the company is striving to future-proof its IT infrastructure and further improve the quality of its services.

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Provider: Swisscom
Solution/product: ServiceNow

The Swiss Post Ltd: On the way to a future-proof IT infrastructure

Challenge

The “My IT” project was launched to address a number of critical challenges. Swiss Post Ltd’s existing IT Service Management (ITSM) solution was proving to be a hindrance to the efficiency and flexibility of its IT department. Complexity, time-consuming customisation and redundant functions have impacted workflows and made integration with partners, DevOps teams and cloud services difficult. In addition, some of the tools used are nearing the end of their lifecycle, which requires immediate action.

Benefit

The introduction of a modern, cloud-based ITSM suite will improve service quality, shorten response times and optimise the employee experience for the 45,000 users. The standardisation and consolidation of IT tools will reduce complexity and provide more targeted support for the company’s strategic goals. Swiss Post Ltd is pursuing the goal of increasing its operational excellence and positioning itself as a pioneer in IT innovation and service quality.

Solution

The”My IT” project is the key to solving the mentioned challenges. The use of the cloud-based ITSM suite fulfils the current and future requirements of Swiss Post Ltd. The standardisation and consolidation of the IT tools enabled more efficient workflows and better collaboration within the company. With this solution, Swiss Post Ltd is facing up to the challenges of digital transformation and paving the way for a future-proof IT infrastructure.