Enterprise Bot
Get to know the company
At Enterprise Bot, we specialize in enhancing customer interactions using cutting-edge generative AI technology (chat, voice, email bots and agent assist) that enables your business to communicate 24/7 with your customers and build meaningful relationships with them.
Our platform integrates Large Language Models such as conversational AI powered by ChatGPT, combined with process automation technology to optimize and personalize user experiences. We are trusted by corporate giants from various industries such as Generali, SIX, SBB, DHL and SWICA.
Imagine providing website visitors with a personalized virtual assistant that guides your customers in selecting the appropriate service or product, responds to any inquiries regarding their accounts, helps with support tickets and much more – all in a human-like conversational style.
By utilizing our patent-pending DocBrain technology to build Intentless Bots and integrating with existing core systems like SAP, CRMs, Genesys and more, we enable GenAI to not only respond to inquiries, but also take action to resolve them, enhancing both the customer experience (CX) and agent productivity. The result? Bots that engage and satisfy users, increase revenue and reduce costs.
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Use Cases:
E-Mail-Bot
GenAI for email response automation with Enterprise Bot – Generali, Switzerland
Reduced need for L1 support for Emails by 40% with over 85% accuracy on email classification and routing
Agent Assist
Transform Your Call Center with Agent Assist Powered by GenAI
The integration of Genesys and Enterprise Bot heralds the future of call center operations. Introducing Agent Assist powered by GenAI – a game-changing platform tailored to elevate the efficiency, accuracy, and security of your call center agents.