The Digital Customer Excellence Report is now available!

We are happy to announce that the first Digital Customer Excellence Report is now available to download. Get the report now and discover the latest trends and technologies.

DCX Bot: Your New Virtual Assistant

We are pleased to announce a new addition to the Digital Customer Excellence (DCX) ecosystem: Our brand new DCX bot is now available for you!

Die Converstational Bots & AI Study 2024 is open!

In a world where technology is evolving rapidly, your voice is invaluable. Take part in the Conversational Bots & AI Study 2024.

Generative AI such as ChatGPT: a blessing or a curse in customer service

«Prompting is the new business: from machine learning to machine teaching» Prof. Dr. Peter Gentsch

Everyone is talking about generative AI and conversational marketing. Of course, these technologies could become a game changer. They can be used to rethink customer service. And the new generation of artificial intelligence could potentially even become a production and innovation factor. There is also a fascinating aspect: results appear on screens as if by magic. It is easy to forget that AI simply processes large amounts of data in order to put probability calculations on a broader basis.

Best Bot Award 2023

The Best Bot Award was presented in Switzerland for the first time

Conversational bots can already make an important contribution to digitalisation and service excellence and will probably do so even more in the future. That’s why this year we decided to find the best bot in Switzerland.

Our Conversational Bots & AI Report for the year 2023

With the fast development of intelligent systems, the possibilities of customer communication in companies are also changing. Chatbots and voicebots are becoming more important and offer interesting solutions for the automated processing of customer enquiries and thus for more efficient and faster customer communication. Due to the fast developments of intelligent systems and the increasing importance of chatbots and voicebots, we have created an study on Conversational Bots & AI and are happy to present the results of the study to you.