The Digital Customer Excellence Report is now available!
We are happy to announce that the first Digital Customer Excellence Report is now available to download. Get the report now and discover the latest trends and technologies.
With the Digital Customer Excellence Cockpit, we make the digital maturity level of customer experience management measurable and comparable. At the same time, we offer a practical overview of the latest trends and technologies. This information enables you to make the right decisions when implementing new technologies in your company.
Digital Customer Excellence Report
Digitalisation is still a long way off for many companies …
There is a major discrepancy between the strategic importance of digitalisation and the current level of maturity of companies. The complexity of the IT landscape and the lack of qualified employees is a major challenge. Fortunately, many companies are experimenting with chatbots and learning what AI can do for them. The time has come for the use of voicebots in the high-volume call channel.
Technologies such as Next Best Action, Customer Data Platforms and Agent Assist shows enormous potential for development in the future – especially in combination with AI, they can unlock completely new opportunities for companies.
Together, we are shaping the future of customer experience management – digital, effective, efficient and always customer-centred.
Download the brand new Digital Customer Excellence Report for free!
The report is currently only available in German.
Download DCX Report 2024
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