The key competence of Swisscom Business Customers is the digitalization of companies, IT infrastructure and cloud services, integrated communication solutions, workplace and mobility solutions, the digitalization of business processes and comprehensive services for banks and their digital banking. Swisscom supports its customers in the digital transformation and offers a comprehensive portfolio of digital solutions. Together with its business customers, Swisscom develops new business models in the digital world, optimizes existing business processes, shapes the modern working world and creates new customer experiences.
With around 5,000 employees, Swisscom Business Customers serves around 6,000 customers in Switzerland. Swisscom also supports globally active companies based in Switzerland with its services abroad.
WebChat mit dem Genesys Engagement Center – Zürcher Kantonalbank
Die ZKB hat einer Conversational Plattform mit Chat, Co-Browsing und einer Knowledge Base für Kund*innen und Contact Center Mitarbeiter*innen eingeführt, welche für den weiteren Ausbau mit einem KI-basierenden ChatBot geeignet ist. Dazu wurde die bestehende Genesys Engagement Plattform mit den Modulen WebChat, Co-Browsing und Knowledge Center erweitert.