DCX Use Cases

Here you will find use cases from practice:

Customer identity and access management – Zürcher Kantonalbank

Customers are automatically identified and authenticated when talking to employees in the service center by using passive voice biometrics from Spitch.

Co-Browsing / Collaboration – Zürcher Kantonalbank

ZKB has introduced a conversational platform with chat, co-browsing and a knowledge base for customers and contact center employees, which is suitable for further expansion with an AI-based ChatBot. For this purpose, the existing Genesys engagement platform was extended with the WebChat, Co-Browsing and Knowledge Center modules.